After Hours

For after hours emergencies call 000 for an ambulance or go directly to Busselton Hospital.  To speak to the practice doctor on duty, phone the practice mobile on 0417 935 523.  The after hours number is for urgent attention only.  For routine appointments or enquiries, please phone the practice during normal business hours on (08) 9752 1133.

Emergencies

Emergencies will be attended to at any time. If you feel you have an urgent problem please telephone immediately and discuss the problem or call 000.

Phone Calls

The doctors will take your phone call whenever possible.   When the doctor is unavailable the nursing staff will be happy to help with any queries you may have, or a message will be taken and given to the doctor when he or she is available.

Practice Nursing Staff

Our trained nursing staff can help you with many problems when your doctor is busy or not available.  They can help you understand pathology or x-ray reports and confer with your doctor about any problems you have.

Results

Patients are requested to contact the practice to follow-up their test results.

Repeat Prescriptions

It is in the best interest of your health to be seen whenever repeat prescriptions are required.  If a prescription is written without a consultation a fee will be charged.  A minimum of 48 hours notice is required for all repeat prescriptions.

Reminders

We may phone or SMS you to remind you of your appointment.

Health Screening

We are actively involved in screening programs for many common disorders; some of these tests may be important to you.  It is important to see your doctor annually for a checkup.  At times we may email relevent health information to patients.

Tests are available to screen for:

  • Blood pressure
  • Diabetes
  • Cholesterol
  • Breast Cancer
  • Cervical Cancer
  • Skin Cancer
  • Colon and rectal cancer
  • Prostate Cancer

Travel Medicine

If you are planning overseas travel, consider booking a consultation with one of our doctors to discuss how to stay healthy and prevent illness on your journey. In many overseas countries there is a risk of contracting potentially serious illnesses which can be effectively prevented through vaccination before you travel. Hepatitis A, Typhoid, Yellow Fever and Cholera are a few examples

Feedback & Complaints

If you think we are doing a good job please let us know so we can continue the good work.  If there are any aspects of the practice that you are not happy with, feel free to discuss this with your doctor or the practice manager.

Alternatively, you may wish to phone or write to :

Health and Disability Services Complaints Office,
GPO Box B61, Perth 6838
Phone: 1800 813 583

Privacy

This practice is committed to meeting the requirements of the Australian Privacy Principles.  In accordance with those guidelines, we undertake to provide you with the highest standard of treatment and care while also protecting your privacy and your personal health information.  A copy of the practices' Privacy Policy is available on request.

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